Archive | Uncategorized RSS feed for this section

Leigh Cornell

Patient Experience Success Story: “Before It Was Cool”

Now that Medicare reimbursements will rise and fall based upon patient satisfaction scores, a lot of hospitals are scrambling to improve the way they interact with patients. Of course, changing a hospital’s culture takes time, and push back from doctors and staff can sometimes be intense. Our client, Pomona Valley Hospital Medical Center, has won […]

Read full story Comments { 1 }
Lee Aase

How Mayo Clinic Uses Video Tours to Improve Patient Experience

We recently interviewed Lee Aase, Director of Mayo Clinic’s Center for Social Media, about several ways video can be applied to improve patient experience. Because 25% of Mayo’s patients travel to their clinics, Lee and his team put together video tours to give patients who travel a sense of what to expect before they arrive. […]

Read full story Comments { 0 }

Where Leaders Discover Best Practices

Because Patient Experience Matters.

Read full story Comments { 0 }

For Those Who Care

Everything You Need to Know.

Read full story Comments { 0 }
caring hands

It’s Not Just The Right Thing to Do…

It is also good business.

Read full story Comments { 0 }
Find us on Google+