[Video Podcast] Pediatric Rheumatologist Dr. Paul Rosen, Clinical Director of Service Experience for Nemours Children’s Health System, talks with Stewart Gandolf at Cleveland Clinic’s recent Patient Experience Summit. One of the significant take-away themes that came through the Patient Experience summit is putting the patient needs at the top of the priority list. Rather than […]
Tag Archives | patient experience summit
Nemours “True North”: Unconventional Hours and Other Care Commitments
By Stewart Gandolf, MBA on July 2, 2014 in Patient-Centered Care
Right Brain Engineering and the Four Levels of Patient Experience
By Stewart Gandolf, MBA on June 4, 2014 in Patient-Centered Care
[Video Podcast] Stewart Gandolf talks with William Johnson, System Director, Patient Experience, Memorial Health System, Springfield, IL at Cleveland Clinic’s Patient Experience Summit Understanding, monitoring and improving the patient experience is a like a long-distance marathon without a finish line. It’s a process that Memorial Health System uses for continuous improvement. Looking at the entire patient […]
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- Barbara Hales, M.D.: An additional demand on ER time also stems from ph...
- Atiqur Rahman: Thank's,Stewart for this wonderful article,i enjo...
- Kellee Everts: Great article! I've always coached and cautioned ...
- Bruce Allen: Your analogy, with the doctor as the pilot and the...
- What Would Empathy-Based Healthcare Look Like? | News In Marketing: […] When I talked with Dr. Rosen on camera p...
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