Tag Archives | patient perspective

The Fine Art of Healing Begins with Caregiver Empathy

By on May 2, 2016 in Hospitals, Medical Practices, Patient-Centered Care, Patients

A Guest Post by cancer survivor Bruce W. Heinemann. In this article, Bruce shares his real-world insight about how patient experience, caring and empathy begins with the diagnosis. And it is an incredible opportunity for the caregiver to make a positive difference in the patient experience and its ultimate outcome. The diagnosis of prostate cancer […]

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Unlocking H2H: The Key to Everything in Patient Experience

By on January 5, 2016 in Doctors, Hospitals, Patient-Centered Care, Staff Interactions

There is a temptation for healthcare professionals to be drawn to the “big picture.” Communicators want to reach a large audience. Administrators are concerned about a facility’s daily population and the percentage beds occupied. Marketing minds consider wide service territories. And advertising plans want to know the reach and frequency. There’s nothing wrong with big picture […]

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Patient Manifesto: Understanding the Patient’s Perspective

By on December 8, 2015 in Doctors, Hospitals, Patient-Centered Care

There’s a fundamental gem of universally helpful business advice. That is, doctors should walk into their office—at least occasionally—through the front door. The idea is for the business owner to see and experience what their customer sees and experiences. In reality, there are many reasons that this doesn’t happen. But it remains solid advice that […]

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