Tag Archives | cleveland clinic

Right Brain Engineering and the Four Levels of Patient Experience

  [Video Podcast] Stewart Gandolf talks with William Johnson, System Director, Patient Experience, Memorial Health System, Springfield, IL at Cleveland Clinic’s Patient Experience Summit Understanding, monitoring and improving the patient experience is a like a long-distance marathon without a finish line. It’s a process that Memorial Health System uses for continuous improvement. Looking at the entire patient […]

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Association for Patient Experience: A Cleveland Clinic Platform for Sharing

Delivering an outstanding experience for patients is a considerable challenge, and most providers and medical facilities want to draw on all the professional guidance and best practices models it can find. Although “patient experience” is a mission-critical subject in every hospital or health system setting, outside resources and practical—and proven—experience can be hard to find. […]

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