Hospitals and health systems across the country are using specialized video messages to help shape a positive patient experience…even before the patient arrives at the facility. Label it “patient education” or perhaps “informed awareness,” video presentations reduce a patient’s fear of the unknown about having surgery, or simply showing what the place looks like. It [...]
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Where Leaders Discover Best Practices
Because Patient Experience Matters.
The Janus Principle: Improving Patient Experience From Start to Finish
Good beginnings are required for good endings.
Improving Wait Times: Tips to Creating a Better Patient Experience
This post is the second in a series. Part One, The Psychology of Waiting vs. Patient Experience Enemy Number One, is available here. For medical offices and hospitals, a chief cornerstone of delivering a positive patient experience is in “beating the clock.” The amount of time that a patient waits for healthcare services has a [...]
Coach Lou Holtz, the Importance of a Timely Note, and Patient Satisfaction
by Neil H. Baum, MD In my medical practice, I use note writing extensively to communicate with patients, with families of patients and with referring physicians. And yet, when I received a note, which is not related to patient care, it is always a little surprising and uplifting, and I’m reminded why note writing (and [...]
The Psychology of Waiting vs. Patient Experience Enemy Number One
Twenty-two minutes can seem like long time for a patient to wait in the reception area. Various national surveys peg the average wait time to see a physician at the 20-minute mark…with patient satisfaction dropping lower every five minutes. What’s more, virtually all patients perceive their wait to be too long. Perhaps the most influential factor [...]
- The Psychology of Waiting vs. Patient Experience Enemy Number One
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Patient Experience Success Story: “Before It Was Cool”
- Tales of the TELL: Those Little Red Flags are Patient Experience Symptoms
- Defining, and Caring for, the Emotional Side of the Patient Experience
- Don’t Let Your Technology Get in the Way of Patient Satisfaction
- Johns Hopkins and Five Other Patient Experience Videos You’ll Want to Watch
- The Janus Principle: Improving Patient Experience From Start to Finish
- Improving Wait Times: Tips to Creating a Better Patient Experience
- Coach Lou Holtz, the Importance of a Timely Note, and Patient Satisfaction
- The Psychology of Waiting vs. Patient Experience Enemy Number One
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Patricia small: Love the videos but how would this work in a Docto...
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Bonnie Cech: Great summary article on waiting and how to stream...
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Aslam K.Jigar: A wonderful article....i enjoyed reading it.......
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Dawn Ortiz: Thanks, Stewart, for shining a light on "the wait...
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Brandon Dillon: Interesting post Lonnie, and thanks for the link. ...