Doctor Office of the Future

How to Build the Doctor’s Office of the Future Today

There’s a dichotomy between the traditional paper-centric doctor’s office and the digital-centric life of patients.

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patient journey online

The Patient Journey Doesn’t Begin or End With a Warm Smile

Today, as has been the case for several years, the typical patient journey begins online. Fortunately, however, the unflattering term “Doctor Google”—patients doing their own “diagnostic research” online—is a less popular label these days. It could be that Internet users are growing smarter. A Google search is not the same as a medical degree. Sophisticated […]

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patient registration kiosk

Benefit or Barrier: Registration Kiosk and the Proper Patient Experience

So, which is better—face-to-face or face-to-screen? When technology makes an appearance in a medical office, it usually includes a tradeoff or two. And that’s the patient experience dilemma with self-service patient registration. Who likes it? It just depends. A positive patient experience begins early in the process—a phone inquiry, online appointment or office visit can […]

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You Had Me at Hello: Winning with the First Word in Patient Experience

?” This little adventure began when a prospective new patient called a doctor’s office for a first appointment. And “rather than saying something pleasant, like Hello, the first word out of the receptionist’s mouth was ‘Insurance?’” The rudeness of her tone continued: “’IN! SUR! ANCE!’ She bit off each part of the word…she wanted to […]

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Easy Delivers Great Patient Experience

It’s Hard to Be Easy: How to Deliver Great Patient Experience

The world of healthcare delivery continues to change—and the operational watchword is “easy.” This concept—a proven idea that practices can implement today—comes from the retail consumer world. Simply…when you make it easy for the customer, you differentiate yourself from the pack, and your results increase exponentially. “It’s supposed to be hard. If it wasn’t hard, […]

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