Early on, we learn to talk. And throughout life we’re quick to “have something to say,” and contribute to social interaction…with friends, colleagues, and even with strangers. Storytelling, verbally presenting ideas and communicating information becomes second nature; a practiced skill that’s valuable in business and personal interaction. Some people take public speaking classes or polish […]
Tag Archives | physician-patient communicaitons
Is Your Practice and Patient Experience Living in the 21st Century?
Empowered patients expect physicians to use email. Patient Experience thought leader and Pediatric Rheumatologist Dr. Paul Rosen challenges fellow doctors to bring their communications into the 21st century to improve patient access to care, quality of service, boost patient satisfaction, enhance productivity and stand out above the competition. All too often, it seems like 21st […]
Can Telemedicine Also Deliver Patient Satisfaction?
It’s only natural that the ways and means of delivering quality healthcare continue to commingle and expand with technological advances. In particular, the slice of telemedicine known as “virtual visits” or “e-visits,” bring doctor and patient together through an online encounter. There’s considerable evidence of positive provider and patient benefits in e-visit applications including cost […]
- The Psychology of Waiting vs. Patient Experience Enemy Number One
-
Coach Lou Holtz, the Importance of a Timely Note, and Patient Satisfaction
-
Patient Experience Success Story: “Before It Was Cool”
-
Leadership: The Multi-Faceted Challenges and Rewards of Patient Experience
-
Hospital or Hotel? How Amenities Influence Facility Selection and Patient Satisfaction
-
Patient Loyalty: Why People Buy Emotions, Not Things
-
4 Patient Experience Touchpoints: Doing the Right Thing
-
Become Best in Class in Patient Experience: Service Lessons from Iceland
-
4 Smart Strategies That Deliver Stronger Patient Experience
-
Turning the Battleship and Building a Better Healthcare Experience
- Barbara Hales, M.D.: An additional demand on ER time also stems from ph...
- Atiqur Rahman: Thank's,Stewart for this wonderful article,i enjo...
- Kellee Everts: Great article! I've always coached and cautioned ...
- Bruce Allen: Your analogy, with the doctor as the pilot and the...
- What Would Empathy-Based Healthcare Look Like? | News In Marketing: […] When I talked with Dr. Rosen on camera p...