What happens when a patient experience expert becomes the patient herself?
We recently interviewed Brooke Billingsley, CEO of Perception Strategies, to find out. Not only is Brooke a respected researcher, she is also currently undergoing treatment for Stage II breast cancer.
During her interview she gives her perspective of the state of patient experience in hospitals, her sense of vulnerability through treatment and also an anecdote where a rude employee ended up costing her former hospital over $200,000.
Listen to Brooke’s story now:
If you can, be sure to attend SHSMD Connections 2012 either live or virtually.