What Happens When a Patient Experience Researcher Becomes the Patient?

By on September 15, 2012 in Health Plans, Hospitals, Leadership, News, Staff Interactions
Brooke Billingsley

Brooke Billingsley

What happens when a patient experience expert becomes the patient herself?

We recently interviewed Brooke Billingsley, CEO of Perception Strategies, to find out. Not only is Brooke a respected   researcher, she is also currently undergoing treatment for Stage II breast cancer.

During her interview she gives her perspective of the state of patient experience in hospitals, her sense of vulnerability through treatment and also an anecdote where a rude employee ended up costing her former hospital over $200,000.

Listen to Brooke’s story now:


If you can, be sure to attend SHSMD Connections 2012 either live or virtually.

 

 

About Stewart Gandolf, MBA

Stewart Gandolf, MBA, is both the Publisher of PatientExperience.com and the Co-Founder of Healthcare Success. Stewart has written for dozens of leading healthcare publications and spoken at hundreds of venues on a variety of topics including marketing, reputation management and patient experience. Additionally, he has personally consulted for over 1,500 hospitals and practices. Prior to becoming an entrepreneur, Stewart worked for leading advertising agencies including J. Walter Thompson.
View all posts by Stewart Gandolf, MBA →
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