What happens when a patient experience expert becomes the patient herself? We recently interviewed Brooke Billingsley, CEO of Perception Strategies, to find out. Not only is Brooke a respected researcher, she is also currently undergoing treatment for Stage II breast cancer. During her interview she gives her perspective of the state of patient experience in […]
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- Barbara Hales, M.D.: An additional demand on ER time also stems from ph...
- Atiqur Rahman: Thank's,Stewart for this wonderful article,i enjo...
- Kellee Everts: Great article! I've always coached and cautioned ...
- Bruce Allen: Your analogy, with the doctor as the pilot and the...
- What Would Empathy-Based Healthcare Look Like? | News In Marketing: […] When I talked with Dr. Rosen on camera p...
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