Healthcare delivery in the United States continues to transform itself from provider-centric care to a patient-centered environment with a key goal of excellence in patient experience. Medical offices and hospitals have made significant inroads in recognizing the vital importance of “the customer.” They recognize the benefits of delivering a positive patient experience, but making breakthrough progress—and […]
Tag Archives | culture
Small Things That Build Patient Experience Big-time
Hospital and medical care providers recognize that the patient experience—and positive patient satisfaction—is best constructed with a thousand little building blocks. (Maybe a million.) One of the better outlines of patient “wants” was offered in Stephanie Staples’ post on nursetogether.com. She writes, patients want to know: Help me feel human. Empower me. Ease my fear. […]
- The Psychology of Waiting vs. Patient Experience Enemy Number One
-
Coach Lou Holtz, the Importance of a Timely Note, and Patient Satisfaction
-
Patient Experience Success Story: “Before It Was Cool”
-
Leadership: The Multi-Faceted Challenges and Rewards of Patient Experience
-
Hospital or Hotel? How Amenities Influence Facility Selection and Patient Satisfaction
-
Patient Loyalty: Why People Buy Emotions, Not Things
-
4 Patient Experience Touchpoints: Doing the Right Thing
-
Become Best in Class in Patient Experience: Service Lessons from Iceland
-
4 Smart Strategies That Deliver Stronger Patient Experience
-
Turning the Battleship and Building a Better Healthcare Experience
- Barbara Hales, M.D.: An additional demand on ER time also stems from ph...
- Atiqur Rahman: Thank's,Stewart for this wonderful article,i enjo...
- Kellee Everts: Great article! I've always coached and cautioned ...
- Bruce Allen: Your analogy, with the doctor as the pilot and the...
- What Would Empathy-Based Healthcare Look Like? | News In Marketing: […] When I talked with Dr. Rosen on camera p...