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• The Psychology of Waiting vs. Patient Experience Enemy Number One December 18, 2012
• Coach Lou Holtz, the Importance of a Timely Note, and Patient Satisfaction January 8, 2013
• Patient Experience Success Story: “Before It Was Cool” September 16, 2012
• Leadership: The Multi-Faceted Challenges and Rewards of Patient Experience May 11, 2012
• Hospital or Hotel? How Amenities Influence Facility Selection and Patient Satisfaction September 12, 2012

• Patient Loyalty: Why People Buy Emotions, Not Things January 19, 2018
• 4 Patient Experience Touchpoints: Doing the Right Thing December 6, 2017
• Become Best in Class in Patient Experience: Service Lessons from Iceland November 13, 2017
• 4 Smart Strategies That Deliver Stronger Patient Experience October 27, 2017
• Turning the Battleship and Building a Better Healthcare Experience October 10, 2017

• Barbara Hales, M.D.: An additional demand on ER time also stems from ph...
• Atiqur Rahman: Thank's,Stewart for this wonderful article,i enjo...
• Kellee Everts: Great article! I've always coached and cautioned ...
• Bruce Allen: Your analogy, with the doctor as the pilot and the...
• What Would Empathy-Based Healthcare Look Like? | News In Marketing: […] When I talked with Dr. Rosen on camera p...