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lipstick on a pig

Patient Experience: Innovation Breakthrough or Lipstick on a Pig?

A professional colleague has an insightful perspective on what’s good, and what’s not so good, about “patient experience.” Admittedly, his viewpoint is purely experiential. He speaks only as a patient, and as family caregiver, who has seen many doctors’ offices. It’s not scientific, but the assessment rings true with many people. Let me know if […]

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