Tag Archives | patient satisfaction

Medicare Star Ratings: Consumers Ignore But Industry Debates

Healthcare reform and a shift to pay-for-performance are certain for 2013, but the substance and impact of this shift is still under discussion.

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Leigh Cornell

Patient Experience Success Story: “Before It Was Cool”

Now that Medicare reimbursements will rise and fall based upon patient satisfaction scores, a lot of hospitals are scrambling to improve the way they interact with patients. Of course, changing a hospital’s culture takes time, and push back from doctors and staff can sometimes be intense. Our client, Pomona Valley Hospital Medical Center, has won […]

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