Tag Archives | empowered patients

Improving Patient Experience with One Short Phrase

There’s a three-word phrase that successful doctors use often in interacting with others. Civic leaders, business executives and sales people all use it effortlessly—and effectively. It’s one simple, short phrase that easily fits in conversation, and works wonders in improving communications and patient experience. Here it is: “Tell me more.” For sales people, simply saying, […]

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cans and string

Is Your Practice and Patient Experience Living in the 21st Century?

Empowered patients expect physicians to use email. Patient Experience thought leader and Pediatric Rheumatologist Dr. Paul Rosen challenges fellow doctors to bring their communications into the 21st century to improve patient access to care, quality of service, boost patient satisfaction, enhance productivity and stand out above the competition. All too often, it seems like 21st […]

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empathy

Overcoming the Dichotomy of Professional Distance

A physician recently reminded us: “Doctors are trained to be impersonal.” In saying this, they were struggling to balance the apparent dichotomy between maintaining professional distance and bringing empathy and engagement to patient-centered care. A common course for some doctors is to cling to a traditional hierarchy that elevates the physician to a superior role. […]

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patient satisfaction

10 Big Ideas to Move Patient Experience From Good to Great

Healthcare delivery in the United States continues to transform itself from provider-centric care to a patient-centered environment with a key goal of excellence in patient experience. Medical offices and hospitals have made significant inroads in recognizing the vital importance of “the customer.” They recognize the benefits of delivering a positive patient experience, but making breakthrough progress—and […]

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lipstick on a pig

Patient Experience: Innovation Breakthrough or Lipstick on a Pig?

A professional colleague has an insightful perspective on what’s good, and what’s not so good, about “patient experience.” Admittedly, his viewpoint is purely experiential. He speaks only as a patient, and as family caregiver, who has seen many doctors’ offices. It’s not scientific, but the assessment rings true with many people. Let me know if […]

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Patient Engagement – Beyond the Hype

By Gregg Tarquinio, PhD We’ve all seen the headlines: Is patient engagement for real? Just another marketing buzzword? Here today, gone tomorrow? We in the healthcare industry find this disconcerting, to say the least, but without real measurements, can we blame the skeptics? Though the actual term patient engagement may have only formally taken hold […]

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The Rising Tide of Consumerism and What People Want Most

There’s quite a revolution happening in the world of retail sales and marketing. Consumers are better informed, value driven and increasingly selective in their buying decisions. Small, medium and large businesses are turning up the customer service volume and using innovative tools and techniques to deliver a superior customer experience. Sound familiar? The rise of […]

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