Tag Archives | Centers for Medicare and Medicaid Services

patient experience score improvement

Have Hospitals Reached the Ceiling for Patient Experience Improvement?

Research suggests has it that patient experience improvements may have reached their peaks. Have improvement rates bumped their head against a ceiling. Rates went flat since the Centers for Medicare and Medicaid Services (CMS) connected patient experience scores to value-based incentives. Something about the ceiling observation reminds us of Charles Holland Duell. It’s one of those […]

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15 Best Practice Reasons Professionals Care About Patient Satisfaction

Measuring patient satisfaction by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores is a topic of considerable discussion. But now that patient satisfaction scores have become the “universal yardstick” for determining 30 percent of the federal financial incentive program, HCAHPS and patient satisfaction scores have serious financial weight with hospitals.

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Patient Experience Spotlight: The $1 Billion Hospital Pay-for-Performance Incentive

The changes in our healthcare system that link Medicare payments to Pay-for-Performance and patient satisfaction are constantly top-of-mind with hospital administrators and providers. With about $1 billion in payments on the table, it’s an industry preoccupation. But awareness by consumers/patients is growing also. Newspapers and publications throughout the nation have carried many items, and the Wall […]

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Medicare Star Ratings: Consumers Ignore But Industry Debates

Healthcare reform and a shift to pay-for-performance are certain for 2013, but the substance and impact of this shift is still under discussion.

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