Patient Experience Matters More Now Than Ever

When consulting firm PricewaterhouseCoopers (PwC) conducted a national survey of over 6,000 US consumers in major industry sectors in the summer of 2012, they found several key differences between consumers’ attitudes and experiences in healthcare and other industries.

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PwC Finds Patient Experience is the Number One Factor for Choosing a Doctor or Hospital

In the healthcare industry, patient experience and patient satisfaction are more important than ever before.

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Is Your Online Reputation as Good as You Think It Is?

Your 11-page (and growing) Curriculum Vitae (CV) represents years of hard work. As a doctor, you prize and protect what colleagues and co-workers think about your professional persona.

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Hospital or Hotel? How Amenities Influence Facility Selection and Patient Satisfaction

Where quality was once evaluated solely on clinical care, patients, prospective patients and their family members are shopping for value and satisfaction. Decision makers have a greater concern for the overall patient experience.

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Apology: The Power of “I’m Sorry” in Patient Satisfaction (and Avoiding Litigation)

Most fairy tales begin with “once upon a time.”  There is a fairy tale in the healthcare profession: once upon a time the initials “M.D.” indicated status, trust, and perfection.  Most physicians today realize that elevated status, abundance of knowledge, infallibility, and blind trust by our patients are long gone and are the stuff of […]

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