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young adult patient engagement future

The Future of Patient Engagement

the patients and caregivers of the present and the future build trust early. They look for useful, engaging shareable content.

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The Fine Art of Healing Begins with Caregiver Empathy

A Guest Post by cancer survivor Bruce W. Heinemann. In this article, Bruce shares his real-world insight about how patient experience, caring and empathy begins with the diagnosis. And it is an incredible opportunity for the caregiver to make a positive difference in the patient experience and its ultimate outcome. The diagnosis of prostate cancer […]

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word of mouth lemon

Madvocates: Patient Experience Naysayers Are Not Who You Think

As often happens, a consumer research study has proven something that you probably knew intuitively…that bad news travels fast. But the survey by Colloquy, a consumer loyalty firm, identifies and quantifies the demographic slices that are “predisposed to engage in negative WOM (word-of mouth) practices after suffering a bad experience.” But the surprising insight about […]

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How Excellent Physicians Break the Ice for Better Patient-Centered Care

STUDY: Researchers at Johns Hopkins School of Medicine published findings about effective and efficient methods that excellent physicians use to get to know patients as individuals, and improve patient-centered care.

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Medicare Star Ratings: Consumers Ignore But Industry Debates

Healthcare reform and a shift to pay-for-performance are certain for 2013, but the substance and impact of this shift is still under discussion.

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Don’t Let Your Technology Get in the Way of Patient Satisfaction

“I just hate it,” the elderly patient complained to us about her GP. “He comes in the [exam] room and goes straight to that computer without even looking at me.” (This is a true story, by the way.) “The doctor is friendly enough, I suppose, but it’s like I’m playing second fiddle to the computer […]

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