Archive | Patient-Centered Care RSS feed for this section

Defining, and Caring for, the Emotional Side of the Patient Experience

Every definition of Patient Experience—the really good ones—identifies an emotional component. In fact, the emotional experience of patients is ever-present in every aspect of the continuum of care. From the patient’s initial need, their clinical treatment, and their interactions with providers and staff, to the outcome or resolution of their medical issue, human emotions are […]

Read full story Comments { 1 }

Tales of the TELL: Those Little Red Flags are Patient Experience Symptoms

Serious poker players know about a “tell.” You’ve probably heard the term…some physical signal is a giveaway about the cards a player’s been dealt. A tell is usually subtle—maybe barely perceptible—but a strategic signal and possible advantage in playing the game. Medical offices and hospitals are constantly giving off little signals that, when detected, can […]

Read full story Comments { 1 }

The Rising Tide of Consumerism and What People Want Most

There’s quite a revolution happening in the world of retail sales and marketing. Consumers are better informed, value driven and increasingly selective in their buying decisions. Small, medium and large businesses are turning up the customer service volume and using innovative tools and techniques to deliver a superior customer experience. Sound familiar? The rise of […]

Read full story Comments { 0 }

10 Practical Tips To Enhance a Patient’s Experience With Your Practice

Editor’s Note: The real-world, doctor-to-doctor ideas that Dr. Baum presents in this article are based on his 30 years of experience as a practicing urologist. These practical patient experience concepts are useful and appropriate to most other professional disciplines and healthcare provider practices. All of us want our patients to have a positive experience with […]

Read full story Comments { 0 }

Patient Experience Spotlight: The $1 Billion Hospital Pay-for-Performance Incentive

The changes in our healthcare system that link Medicare payments to Pay-for-Performance and patient satisfaction are constantly top-of-mind with hospital administrators and providers. With about $1 billion in payments on the table, it’s an industry preoccupation. But awareness by consumers/patients is growing also. Newspapers and publications throughout the nation have carried many items, and the Wall […]

Read full story Comments { 0 }

How Excellent Physicians Break the Ice for Better Patient-Centered Care

STUDY: Researchers at Johns Hopkins School of Medicine published findings about effective and efficient methods that excellent physicians use to get to know patients as individuals, and improve patient-centered care.

Read full story Comments { 0 }
Find us on Google+