Stewart Gandolf, MBA

About Stewart Gandolf, MBA

Stewart Gandolf, MBA, is both the Publisher of PatientExperience.com and the Co-Founder of Healthcare Success. Stewart has written for dozens of leading healthcare publications and spoken at hundreds of venues on a variety of topics including marketing, reputation management and patient experience. Additionally, he has personally consulted for over 1,500 hospitals and practices. Prior to becoming an entrepreneur, Stewart worked for leading advertising agencies including J. Walter Thompson.

Author Archive | Stewart Gandolf, MBA

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9 Ways to Improve Doctor to Patient Social Interactions

As research begins to quantify the positive effects of empathy on patient experience—from compliance with physician’s orders and reduction in errors and malpractice suits to patient outcome—medical schools are reacting and looking for ways to integrate empathy and social skills training into their curriculums. Psychologist Mohammadreza Hojat studies physician training at Jefferson Medical College-Thomas Jefferson […]

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Annoying Habits That Drive Patients Crazy

Morning grumpiness? Checking email three times during dinner? You probably know which of your habits drive your spouse, your kids and even your friends crazy. And maybe your office staff wishes you’d work on your wardrobe selection or interpersonal skills. How about your interaction with patients? Patient satisfaction is influenced by interaction “intangibles” such as […]

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Maslow’s Hierarchy and Five Touch Points That Improve Patient Experience

The need for patients to feel good about their healthcare providers and their experience isn’t just a matter of proper manners in the office. In fact, patient satisfaction has its roots in a number of developmental psychology studies. Perhaps the best known is psychologist Abraham Maslow’s hierarchy of needs. Generally, Maslow provided an outline of […]

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social media

Enhancing the Patient Experience: The Basic Do’s and Don’ts of Social Media

“The Patient Experience” is a big umbrella. Medical practices, hospitals and healthcare providers try hard to deliver a good measure of satisfaction with each patient visit. But the tricky part is…the patient experience usually begins long before the office appointment, and it continues long after. Reaching these healthcare consumers—patients, prospective patients, family, caregivers—increasingly relies on […]

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